Returns & Refund Policy

Thank you for shopping at Setupmarks, a brand owned and operated by Bereke LLC. We strive to ensure your satisfaction with our high-quality sneakers, sandals, and boots.

Eligibility for Returns and Exchanges

We accept returns or exchanges for eligible items within 30 days from the date of delivery. To qualify for a return or exchange:

  • Items must be unused, clean, undamaged, and in the same condition you received them, suitable for resale.

  • Products must be returned in their original packaging with all tags and accessories included.

How to Return or Exchange an Item

To initiate a return or exchange:

  1. Contact our customer service team at contact@setupmarks.com to receive return instructions and authorization.

  2. Clearly package the item and include your original receipt or proof of purchase.

  3. Ship your return using a trackable shipping method (USPS, UPS, FedEx) to: Bereke LLC (Setupmarks Returns) 606 N Figueroa St. Ap 705, Los Angeles, CA 90012, United States

Conditions for Returns

  • Items must be in original, sellable condition. Returns failing inspection will be sent back to the customer.

  • All footwear must be free from signs of wear, scuffs, stains, or odors.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was incorrect, defective, damaged, or incomplete.

  • Original shipping fees are non-refundable.

  • We recommend purchasing shipping insurance or using a reliable carrier to ensure your return safely reaches us.

Refund Policy

  • Refunds are processed within 5 business days after receiving and inspecting your returned item.

  • Refunds will be issued through the original payment method (Stripe or PayPal).

  • You will receive an email confirmation once the refund has been processed.

  • Please allow additional processing time by your financial institution after refund issuance.

Non-Returnable Items

  • Items marked as “final sale” or clearance.

  • Customized or personalized footwear.

Damaged, Defective, Incorrect, or Missing Products

  • If you receive a damaged, defective, incorrect, or incomplete item, please notify us immediately within 48 hours at contact@setupmarks.com.

  • Provide clear photographs of the product, packaging, and receipt.

  • We will replace or refund these products at no additional cost to you.

Exchange Policy

  • Exchanges are available for size or color changes, subject to availability.

  • Contact customer support promptly to reserve the desired exchange item.

  • Exchanges follow the same conditions as returns, including item condition and packaging.

  • An email confirmation will be sent once your exchange item is shipped.

Cancellation Policy

  • Orders may be canceled within 24 hours of purchase.

  • If your order has already been processed or shipped, standard return policies will apply.

Reason for Return

We encourage you to provide feedback on your reason for returning or exchanging items. Your input helps us improve our products and services.

Product Inspection Process

Returned items will undergo a thorough inspection within 1–2 business days upon receipt. Any issues discovered during inspection will be communicated directly to the customer via email.

Contact & Dispute Resolution

Should you have questions, concerns, or require dispute resolution:

Company Name: Bereke LLC

Company Number: B20250110639

Address: 606 N Figueroa St. Ap 705, Los Angeles, CA 90012, United States

Email: contact@setupmarks.com

Phone: +1 (213) 627-8004

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days

  • Clearly outline your issue and provide any relevant order details.

  • We aim to resolve all issues amicably within 5 business days.

Thank you for choosing Setupmarks by Bereke LLC. We value your trust and are committed to delivering exceptional footwear and customer experience.

.