Owlkay Lace Up Walking Running Shoes Platform Sneakers Setupmarks

Eligibility for Returns and Exchanges

We accept returns or exchanges for eligible items within 30 days from the date of delivery. To qualify for a return or exchange:

• Items must be unused, clean, undamaged, and in the same condition you received them, suitable for resale.

• Products must be returned in their original packaging with all tags and accessories included.

How to Return or Exchange an Item

To initiate a return or exchange:

1. Contact our customer service team at contact@setupmarks.com to receive return instructions and authorization.

2. Clearly package the item and include your original receipt or proof of purchase.

3. Ship your return using a trackable shipping method (USPS, UPS, FedEx) to: Bereke LLC (Setupmarks Returns) 606 N Figueroa St. Ap 705, Los Angeles, CA 90012, United States

Conditions for Returns

• Items must be in original, sellable condition. Returns failing inspection will be sent back to the customer.

• All footwear must be free from signs of wear, scuffs, stains, or odors.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item received was incorrect, defective, damaged, or incomplete.

• Original shipping fees are non-refundable.

• We recommend purchasing shipping insurance or using a reliable carrier to ensure your return safely reaches us.

Refund Policy

• Refunds are processed within 5 business days after receiving and inspecting your returned item.

• Refunds will be issued through the original payment method (Stripe or PayPal).

• You will receive an email confirmation once the refund has been processed.

• Please allow additional processing time by your financial institution after refund issuance.