Frequently Asked Questions (FAQs)
Last updated: 03/11/2026
We’ve pulled together the questions we get asked most. If yours isn’t here, just email us — we don’t bite.
Ordering
How do I place an order?
Pick what you want, choose your size, add to cart, and check out. You’ll pay through Stripe or PayPal, and get a confirmation email right after. If it doesn’t show up, check spam — it likes to hide there.
What payment methods do you accept?
Visa, Mastercard, American Express, and other major cards through Stripe, plus PayPal. Everything is charged in USD. Full breakdown in our Payment Policy.
Can I cancel my order?
You’ve got 24 hours from when you place it. Email contact@setupmarks.com with your order number and we’ll stop it before production starts. After that? Your item is probably already being printed — print-on-demand doesn’t have a pause button. See our Terms & Conditions for details.
Will I get an order confirmation?
Yes — email with your order number and purchase summary lands within minutes. Not in your inbox? Check spam. Still nothing? Email us and we’ll confirm manually.
Do you offer promo codes?
Sometimes. Enter yours at checkout. Rules: one code per order, no stacking with other offers unless we say otherwise. We can change or end promos anytime. More in our Payment Policy.
Shipping
Where do you ship?
United States only right now. No PO Boxes or military addresses (APO/FPO) — orders go to real street addresses only. Full details in our Shipping Policy.
How much is shipping?
Spend $159.00 or more — free. Under $159.00 — flat $6.00. No hidden fees. What you see at checkout is what you pay.
How long until I get my order?
Here’s the real timeline:
- Production: 3 to 5 business days (your item is custom printed)
- Transit: 6 to 8 business days
- Total: 9 to 13 business days
Orders placed after 5:00 PM PT or on weekends/holidays start processing the next business day. These are estimates — carrier delays or peak seasons can push things back. See our Shipping Policy for the full breakdown.
What carriers do you use?
USPS, UPS, or FedEx — whichever makes the most sense for your location and package size.
Can I track my order?
Yes. When your order ships, you get an email with a tracking number. Click it to follow your package on the carrier’s website.
My package is late/lost/damaged — what do I do?
Contact us right away. We’ll work with the carrier to sort it out. For wrong or defective items, see our Refund and Returns Policy.
Products
What do you sell?
Custom-printed t-shirts, hoodies, and tank tops. Everything is print-on-demand — made after you order, not pulled from a shelf.
Why does the color look different from the picture?
Screens lie — every device shows color differently, and the printing process adds its own slight variation. This is standard for print-on-demand and isn’t a defect. More details in our Disclaimer.
What sizing do you use?
U.S. sizing. Every product page has a size guide — check it before ordering. Ordered the wrong size? That’s a “change of mind” return, not a defect. See our Refund and Returns Policy.
Why does production take 3–5 days?
Because your item doesn’t exist until you order it. It gets printed, quality-checked, and packed individually. Takes longer than grabbing something off a warehouse shelf, but that’s because it’s made specifically for you.
Returns & Refunds
What’s your return policy?
30 days from delivery. Item must be unworn, unwashed, with original tags and packaging intact. If the next person wouldn’t know it was opened, you’re good. Full details in our Refund and Returns Policy.
What can’t I return?
Custom/personalized items printed as requested (unless defective). Anything worn, washed, or altered. Anything past the 30-day window.
I got a defective or wrong item — now what?
Contact us within 30 days. Send your order number and photos of the issue. We cover return shipping and give you the choice: full refund or replacement. We don’t make it complicated — if we messed up, we fix it.
Who pays for return shipping?
Defective/wrong item — we pay. Change of mind — you pay. Use a trackable shipping method — if the return gets lost on the way back, we can’t refund what we never received.
Any restocking fees?
Zero. None. Never.
How long until I get my refund?
After we receive and inspect your return: 3 to 5 business days on our end. Then your bank might take another 5 to 10 business days to post it. That last part is between you and your bank.
Can I exchange instead?
Yes. Email contact@setupmarks.com and we’ll check availability. If the item you want is out of stock, we refund instead.
Privacy & Data
Do you sell my personal information?
No. Not now, not ever. Full details in our Privacy Policy and Do Not Sell My Personal Information page.
How is my payment info protected?
SSL encryption across the site. Payments go through Stripe (PCI-compliant) and PayPal. Your full card number never touches our servers. See our Payment Policy.
What about cookies?
We use functional cookies (keep the site working), analytics cookies (Google Analytics for traffic patterns), and advertising cookies (Google Ads/Meta for ad measurement). Manage them through your browser settings. Details in our Privacy Policy.
What are my rights as a California resident?
Under CCPA, you can know what we collect, request deletion, opt out of data sharing, and more. Response within 45 days. Visit our Do Not Sell My Personal Information page or email contact@setupmarks.com.
About Us
Who is Setup Marks?
A small custom-printed apparel brand — t-shirts, hoodies, and tank tops made to order. Registered under DOAN PHAT GARMENT SERVICE COMPANY LIMITED, tax number 0110462462. U.S. address: 222 Pacific Coast Highway, El Segundo, CA 90245, United States.
Do you have a physical store?
No. We’re online only — it keeps costs down and lets us focus on making quality printed products.
Where are you located?
Our U.S. address is 222 Pacific Coast Highway, El Segundo, CA 90245, United States. We currently ship within the U.S. only.
How do I contact support?
Email: contact@setupmarks.com Phone: +1 (323) 486-9880 Contact Form: Available on our website
What are your support hours?
Monday through Friday, 8:00 AM to 6:00 PM Pacific Time (PT). Messages outside those hours get handled the next business day.
How fast do you respond?
One business day — that’s our standard. We’re a small team, but every message gets a proper response.
Contact Information
Company Name: DOAN PHAT GARMENT SERVICE COMPANY LIMITED
Tax Number: 0110462462
Viet Nam Address: No. 27A, Alley 139, Phu Dien Street, Phu Dien Ward, Bac Tu Liem District, Hanoi, Vietnam.
US Address: 222 Pacific Coast Highway El Segundo, CA 90245, United States
Email: contact@setupmarks.com
Phone: +1 (323) 486-9880
Contact Form: Click here
Our team is here Monday through Friday, 8:00 AM to 6:00 PM Pacific Time (PT). Drop us a line anytime — we typically get back to you within one business day.
One business day – that’s how long it usually takes for us to get back to you. We’re a small team, but every message matters to us and we make sure it gets a proper response.