Owlkay Wedge Heel Soft Thick Bottom Rhinestone Sandals - Black, 6 (36) Frequently Asked Questions
Welcome to Setupmarks by Bereke LLC. Below are answers to the most common questions our customers ask about ordering, payments, shipping, and returns.
1. What payment methods do you accept?
We accept PayPal and all major credit/debit cards via Stripe (Visa, MasterCard, American Express, Discover).
2. Is my payment information secure?
Yes, all transactions at Setupmarks are secured using SSL encryption. We never store your credit card details, ensuring maximum security and privacy.
3. How long does it take to process my order?
Orders typically process within 2–4 business days (Monday–Friday, 8 AM–6 PM PT). Orders placed after 6 PM PT will process the next business day.
4. How long does delivery usually take?
Our standard delivery timeline is approximately 9–19 business days (2–4 days for processing plus 7–15 days for shipping).
5. Do you offer free shipping?
Yes, we offer free shipping on all orders over $199. Orders under $199 incur a shipping fee of $7.99.
6. Do you ship internationally?
Currently, we only ship within the contiguous United States. We do not ship to PO Boxes, APO/FPO/DPO addresses, Hawaii, Puerto Rico, Guam, or U.S. Virgin Islands.
7. Can I change or update my shipping address after placing an order?
Address changes are possible within 24 hours of placing your order. Contact us immediately at contact@setupmarks.com to request a change. Once shipped, changes cannot be guaranteed.
8. How do I track my order?
Once your order ships, we will email you a tracking number. You can track your shipment through the provided link or carrier’s website.
9. What if my order arrives damaged or is lost?
If your order arrives damaged or is lost, please contact us at contact@setupmarks.com within 48 hours of receipt or upon noticing the issue. Provide clear images and your order details so we can quickly assist you.
10. Can I cancel my order?
Orders can be canceled within 24 hours of placement. If your order has already shipped, our standard return policy will apply.
11. What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be unused, in their original condition, and with all original packaging intact. For detailed procedures, please view our [Refund and Returns Policy].
12. What happens if my payment is declined?
If your payment is declined, please double-check your payment details, contact your bank for clarification, or use an alternative payment method.
13. How quickly does customer service respond to inquiries?
Our dedicated support team aims to respond within 12 hours on business days.
14. Will I receive confirmation after placing an order?
Yes, you’ll receive an automated email confirmation immediately after your payment, including your order details and confirmation number.
15. Do you charge sales tax?
Yes, a mandatory 5% sales tax is applied to all orders at checkout.
Still Have Questions?
If you have additional questions or require further assistance, please contact us at:
Company Name: Bereke LLC
Company Number: B20250110639
Address: 606 N Figueroa St. Ap 705, Los Angeles, CA 90012, United States
Email: contact@setupmarks.com
Phone: +1 (213) 627-8004
Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)
Response Time: Our customer service team typically responds within 12 hours during business days
Thank you for choosing Setupmarks. We appreciate your trust and look forward to providing you with an exceptional shopping experience.