Shipping Policy

Thank you for choosing Setupmarks, a brand proudly operated by Bereke LLC. We are dedicated to delivering your premium footwear—sneakers, sandals, and boots—securely and promptly. Please carefully review our comprehensive shipping policy detailed below.

Order Processing

All orders placed through our website are processed within 2–4 business days (Monday–Friday, 8:00 AM to 6:00 PM Pacific Time). Please note that processing times exclude weekends and public holidays.

Order Cut-Off Time

Orders placed after 6:00 PM Pacific Time (PT) from Monday to Friday will begin processing the following business day.

Shipping Methods & Delivery Estimates

We partner with reputable shipping carriers such as FedEx, UPS, and USPS to ensure timely delivery.

Estimated Delivery Timeline:

• Standard Shipping: Typically delivered within 7–15 business days after dispatch.

Total Estimated Delivery Time:

• Order Processing (2–4 business days) + Transit Time (7–15 business days) = approximately 9–19 business days.

Shipping Costs

• Orders totaling $199 or more qualify for FREE shipping.

• Orders below $199 will incur a standard shipping fee of $7.99.

How Shipping Fees Are Calculated

Shipping fees are calculated based on order totals after discounts and before taxes. A fixed shipping fee of $7.99 applies unless your order qualifies for free shipping.

Shipping Regions & Restrictions

Currently, Setupmarks exclusively ships within the contiguous United States.

We DO NOT ship to:

• PO Boxes

• APO/FPO/DPO military addresses

• Hawaii (HI), Puerto Rico (PR), Guam (GU), and U.S. Virgin Islands (VI)

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Setupmarks is not liable for orders shipped incorrectly due to inaccurate or incomplete addresses provided by the customer.

Can I Change My Shipping Address?

Address changes can be requested within 24 hours of placing the order by contacting our customer support team at contact@setupmarks.com. Once an order is dispatched, address modifications cannot be guaranteed.

Tracking Your Order

Upon dispatch, a tracking number will be provided via email. Please allow up to 24 hours for the tracking information to become available.

Tax Information

A mandatory sales tax of 5% is applied to all orders and calculated at checkout based on applicable tax regulations.

Delivery Issues

If you experience delays or encounter problems during delivery, please contact our customer support promptly at contact@setupmarks.com.

• Damaged or Lost Items: Notify us immediately, providing clear images and order details. We will coordinate with the carrier for resolution, offering replacements or refunds as applicable.

• Delayed or Out-of-Stock Items: In case of unforeseen delays or stock issues, customers will be promptly informed and provided options such as waiting for restocking, choosing alternative items, or requesting a refund.

Unsuccessful Delivery Attempts

If your order cannot be delivered after multiple attempts, the shipment will be returned to our warehouse. You may request redelivery (additional shipping fees may apply) or opt for a refund, processed according to our refund policy after the return is confirmed.

Notification Before Delivery

You will receive email or text notifications with delivery updates and estimated delivery dates once your order is handed to the carrier.

Responsibility Upon Receiving Orders

Please inspect the package upon receipt for visible damage or signs of tampering. Report any concerns immediately to the delivery carrier and our customer service team.

Privacy & Security

Setupmarks is committed to protecting your privacy. All personal and shipping information provided by customers is securely stored and exclusively used for order fulfillment and customer support.

Handling Charges

Setupmarks does not impose additional handling charges. The stated shipping fees cover all packaging and handling expenses.

Issue Resolution Timeline

Our team aims to resolve all shipping-related issues within 5–7 business days from the date of reporting the issue.

Returns & Exchanges

For information on returning or exchanging items, please refer to our Returns & Refund Policy clearly detailed on our website.

Contact Us

For any questions or concerns regarding our shipping policy or your order, please reach out to us at:

Company Name: Bereke LLC

Company Number: B20250110639

Address: 606 N Figueroa St. Ap 705, Los Angeles, CA 90012, United States

Email: contact@setupmarks.com

Phone: +1 (213) 627-8004

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days

Thank you for your trust in Setupmarks. We value your satisfaction and strive to exceed your expectations with every order.