Owlkay Winter Warm Shoes

Eligibility for Returns and Exchanges

We accept returns or exchanges for eligible items within 30 days from the date of delivery. To qualify for a return or exchange:

• Items must be unused, clean, undamaged, and in the same condition you received them, suitable for resale.

• Products must be returned in their original packaging with all tags and accessories included.

How to Return or Exchange an Item

To initiate a return or exchange:

1. Contact our customer service team at contact@setupmarks.com to receive return instructions and authorization.

2. Clearly package the item and include your original receipt or proof of purchase.

3. Ship your return using a trackable shipping method (USPS, UPS, FedEx) to: Bereke LLC (Setupmarks Returns) 606 N Figueroa St. Ap 705, Los Angeles, CA 90012, United States

Conditions for Returns

• Items must be in original, sellable condition. Returns failing inspection will be sent back to the customer.

• All footwear must be free from signs of wear, scuffs, stains, or odors.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item received was incorrect, defective, damaged, or incomplete.

• Original shipping fees are non-refundable.

• We recommend purchasing shipping insurance or using a reliable carrier to ensure your return safely reaches us.

Refund Policy

• Refunds are processed within 5 business days after receiving and inspecting your returned item.

• Refunds will be issued through the original payment method (Stripe or PayPal).

• You will receive an email confirmation once the refund has been processed.

• Please allow additional processing time by your financial institution after refund issuance.