Payment Policy
Last updated: 03/11/2026
Money stuff should never be confusing. So here’s a clear, no-nonsense breakdown of how payments work at Setup Marks — what we accept, how we process it, and how we keep your financial info safe.
Accepted Payment Methods
We keep your options simple but flexible:
Credit and debit cards — Visa, Mastercard, American Express, and Discover. Everything goes through Stripe, one of the most trusted payment processors out there. PayPal — want to pay with your PayPal balance or a linked card? Go for it. Works just as smoothly.
Every transaction is processed in US Dollars (USD). If you’re paying with a card or PayPal account tied to a different currency, your bank might apply a conversion fee. That’s on their end — we don’t add any extra charges.
When Does the Charge Hit?
Right when you place your order. We process payment immediately at checkout — nothing ships until the money clears. If your payment gets declined or doesn’t go through, the order doesn’t exist. You’ll need to try again or switch to a different payment method.
Your Order Confirmation
Paid successfully? You’ll get a confirmation email with your order number and a summary of everything you bought. It usually lands within a few minutes. If your inbox is empty, peek at your spam folder — email providers love to filter shopping confirmations for some reason. Still missing? Email us and we’ll confirm it manually.
How Pricing Works
Every price on our site is in USD and covers the product only. Shipping and any applicable taxes get added at checkout — you’ll see the full total before hitting “pay.” No last-second surprises. If you want to know more about shipping costs, check our Shipping Policy.
We work hard to keep prices accurate. But mistakes happen — if we catch a pricing error on something you’ve ordered, we’ll reach out to you before doing anything with the order.
Is Checkout Secure?
Very. Here’s what’s going on behind the scenes:
Our entire site runs on SSL encryption — meaning every piece of data moving between your browser and our servers is scrambled and protected. Card payments go through Stripe, which is PCI-compliant — the gold standard for payment security. PayPal transactions are handled under PayPal’s own security infrastructure.
And here’s the part that matters most — your full card number, CVV, and sensitive payment data never exist on our servers. Not for a second. That information goes directly to Stripe or PayPal, and they guard it under their own strict security protocols. We literally couldn’t access your card details even if we wanted to.
Temporary Holds on Your Card
Sometimes when you place an order, your bank puts a temporary hold (pre-authorization) on your account. This isn’t a charge — it’s your bank checking that the funds exist. If the order falls through for any reason, the hold drops off. How fast? That depends entirely on your bank, but usually within 3 to 5 business days. We can’t control the speed on that one.
What Happens If an Order Gets Canceled?
Whether you cancel within our 24-hour window or we cancel due to a stock issue or payment problem — you’ll get a full refund to whatever payment method you used. The timeline for that refund follows what’s outlined in our Refund and Returns Policy.
If a payment fails at checkout, your card won’t actually be charged. But you might see a pending hold on your statement. Don’t worry — that disappears on its own within a few business days.
Got a Promo Code?
Nice. Enter it at checkout where it says “discount code.” A few ground rules though:
One code per order — can’t stack them. Codes can’t be combined with other active promotions unless we specifically say otherwise. We can change or end promotions anytime without advance notice.
Your Billing Address Matters
The billing address you type in at checkout has to match what’s on file with your card issuer or PayPal. If they don’t line up, the order might get flagged, delayed, or flat-out declined. This isn’t us being difficult — it’s a standard fraud prevention measure.
Fraud Screening
We run every order through a basic fraud check. Most of the time, everything’s fine and you won’t even notice. But if something seems off, we might:
Ask you to verify your identity or confirm some order details. Put a temporary hold on shipping until we can confirm the transaction is legit. Cancel the order and refund you in full if verification isn’t possible.
It’s not personal — it’s there to protect your money as much as ours.
Before You File a Chargeback
If something looks weird on your statement or you’ve got an issue with your order, please talk to us first at contact@setupmarks.com. Chances are we can sort it out faster than your bank can. If someone files an unauthorized chargeback, we will dispute it.
Your Data, Your Privacy
All payment and personal information is handled under our Privacy Policy. We don’t sell your financial data or share it with anyone for marketing. Curious about your data rights? Visit our Do Not Sell My Personal Information page.
Contact Information
Company Name: DOAN PHAT GARMENT SERVICE COMPANY LIMITED
Tax Number: 0110462462
Viet Nam Address: No. 27A, Alley 139, Phu Dien Street, Phu Dien Ward, Bac Tu Liem District, Hanoi, Vietnam.
US Address: 222 Pacific Coast Highway El Segundo, CA 90245, United States
Email: contact@setupmarks.com
Phone: +1 (323) 486-9880
Contact Form: Click here
Our team is here Monday through Friday, 8:00 AM to 6:00 PM Pacific Time (PT). Drop us a line anytime — we typically get back to you within one business day.
One business day – that’s how long it usually takes for us to get back to you. We’re a small team, but every message matters to us and we make sure it gets a proper response.